Privacy policy

Read the information below for information on cookies and how we use your data.

Living by the sycamore

It is Living by the Sycamore policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Living by the Sycamore collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Living by the Sycamore’s purpose in collecting non-personally identifying information is to better understand how Living by the Sycamore’s visitors use its website. From time to time, Living by the Sycamore may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Living by the Sycamore also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. Living by the Sycamore only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Living by the Sycamore’s websites choose to interact with Living by the Sycamore in ways that require Living by the Sycamore to gather personally-identifying information. The amount and type of information that Living by the Sycamore gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive Living by the Sycamore updates via email, we collect their emails. In each case, Living by the Sycamore collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Living by the Sycamore. Living by the Sycamore does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Living by the Sycamore may collect statistics about the behavior of visitors to its websites. For instance, Living by the Sycamore may monitor the most popular pages on the site, using Google Analytics or use spam screened by the Akismet service to help identify spam. Living by the Sycamore may display this information publicly or provide it to others. However, Living by the Sycamore does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Living by the Sycamore discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Living by the Sycamore’s behalf or to provide services available at Living by the Sycamore’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Living by the Sycamore’s websites, you consent to the transfer of such information to them. Living by the Sycamore will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Living by the Sycamore discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Living by the Sycamore believes in good faith that disclosure is reasonably necessary to protect the property or rights of Living by the Sycamore, third parties or the public at large. If you are a registered user of a Living by the Sycamore website and have supplied your email address, Living by the Sycamore may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Living by the Sycamore and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Living by the Sycamore takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Living by the Sycamore uses cookies to help Living by the Sycamore identify and track visitors, their usage of Living by the Sycamore website, and their website access preferences. Living by the Sycamore visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Living by the Sycamore’s websites, with the drawback that certain features of Living by the Sycamore’s websites may not function properly without the aid of cookies.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses..

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to these companies, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Stripe Privacy Policy for more details.

Your privacy is very important to us. At Living by the Sycamore we have a few fundamental principles that we follow:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of our site.

Privacy Policy Changes

Although most changes are likely to be minor, Living by the Sycamore may change its Privacy Policy from time to time, and in Living by the Sycamore’s sole discretion. Living by the Sycamore encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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